All orders are made to order. We typically ship orders within three to four weeks. Based on availability, we also offer a rush service to ship orders in under three weeks for an additional 10% rush service fee.
Any item that is 30” x 40” (70” total) or less will ship via UPS standard. Larger items will ship via common carrier, and typically average between 12% - 15% of the order amount (10 – 15 items). Customer is always contacted for approval on freight amounts that exceed 15% of the total order amount.
You can email your cancellation request to firstname.lastname@example.org. Please note that we do not take cancellations over the phone. We must have a written request through email or fax along with a copy of your original order via Kelli Ellis Design.
A 20% restocking fee will be charged for all items that are cancelled after the cancel date stated on the acknowledgement. If the items are ready for shipment, a $50 packing/unpacking fee will be charged as well.
Order Revision/Hold Policy
You can email your revision request to email@example.com. Please note that we do not take revisions over the phone. We must have a written request through email or fax along with a copy of your original order via Kelli Ellis Design. Also, a 20% restocking fee will be charged for all items that are revised after the cancel date stated on the acknowledgement.
An order that has already been released to production cannot be placed on hold. If the order is asked to be placed on hold and there is no confirmation about the order before the cancel date stated on the acknowledgement, the order will be automatically closed. If there is no confirmation about the order after the cancel date, the order will be subjected to a 20% restocking fee and the order will be closed. If the original ship date is extended, storage fees will incur.
If an order is ready to ship but the ship date needs to be extended, we will need notification via email/fax. An order can only be held up to 10 business days after the original ship date specified on the acknowledgement. After 10 days, a $50 storage fee will apply per palette (up to 4 boxes), which will incur on a monthly basis going forward.